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Redwing Solutions Limited can help your business improve through a range of services:
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Terms & Conditions

When you place an order for goods or services on The HR Shop website you are deemed to have accepted our terms and conditions as governing your order. Any order you make through The HR Shop website is subject to acceptance and availability, and we reserve the right to refuse your order at our discretion and for any reason without explanation.

Product prices are correct at the time the information is entered, however we reserve the right to change any prices without prior notice.

The contract to purchase a product or products is made when Redwing Solutions Ltd has received your submitted shopping basket form and has confirmed via email acceptance of your order.

All orders are to be paid in UK pounds sterling and payment is taken from your account once your order has been received by Redwing Solutions Ltd.

Placing an order at The HR Shop

Making a purchase on The HR Shop site could not be easier. Just browse our on line shop, click on any items you wish to buy and then scroll down and click on the button marked ‘Add to Basket’.  If you want to continue shopping you can do so by adding additional items into your basket. If you enter an item into your basket and you no longer require it just amend the quantity of that particular item to zero(0) and click the ‘update quantity’ button to refresh your shopping basket.  Once you have completed your shopping click the ‘proceed to checkout’ button.

You will then be asked for your address details we need to be able to fulfill your order. We can deliver to an alternative address but this must be specified at the time of order.

You will then be asked for your method of payment. We accept cheques, credit cards payment by Paypal or Purchase Order. For cheque and purchase order orders your order will not be dispatched until your payment has cleared.

Once your payment has been accepted you will be sent an order confirmation by email with your unique order number for your own records.

If you experience any difficulties whilst shopping please call us between 9 a.m. and 5 p.m. on 01527 63894.

Ordering by email or telephone

Orders may be placed by telephone or email  where you will be asked to supply a purchase order number or send a cheque. A pro forma invoice will be posted.  Any orders will be processed once payment has been cleared.

All prices on the site The HR Shop are subject to VAT.

A VAT sales receipt will accompany your order.

Postage and Packing is inclusive to UK mainland customers only.

We use Royal Mail to deliver our items. Standard delivery time is 4 - 6 working days, however if your goods are required more urgently please do give us a ring on 01527 63894 and we will endeavour to meet your needs.

If you opted to pay via paypal you will also receive a separate confirmation e-mail from them.

If you have any queries about your order or would like to know more about The HR Shop please either e-mail us on or telephone us on 01527 63894.

Cancelling an order
At The HR Shop we want you to be delighted every time you shop with us. That's why we offer you a "No Quibbles" Returns Policy to return items to us up to 7 days after delivery.

Further, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within 7 days of delivery. This applies to all of our products.

To cancel this contract, please write to us giving the reason for the return as "Contract Cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within 7 working days of the date that the item was delivered to you. The return address is:

The HR Shop Cancellations Department
Redwing Solutions Ltd
The Business Centre
Edward Street
B97 6HA 

For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing).

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

We meet our obligations under the consumer protection laws currently in force in the UK including:

The Sale of Goods Act 1979 (as amended)
The Supply of Goods and Services Act 1982
The Consumer Credit Act 1974
The Trade Descriptions Act 1968 The Unfair Contract Terms Act 1977 and
the 1994 Regulations
The Consumer Protection Act 1987
Data Protection and Privacy Statement


Redwing Solutions Ltd and all officers and directors, employees and shareholders exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence, contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Complaint Procedure

On receiving any complaint, Redwing Solutions Ltd shall respond promptly and effectively and shall take action appropriate to the seriousness and frequency of the problem. We shall acknowledge any complaint within five working days and endeavour to resolve the matter with you within fifteen working days.
If we are unable to resolve the matter within this time, we will notify you accordingly and keep you informed of further progress.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Redwing Solutions Limited or its content suppliers and protected by United Kingdom and international copyright laws.

The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Redwing Solutions Limited and protected by United Kingdom and international copyright laws. All software used on this site is the property of Redwing Solutions Limited or its software suppliers and protected by United Kingdom and international copyright laws. The reproduction, modification, distribution, transmission, republication, or display of the content on this site is strictly prohibited.

Use of website

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Redwing Solutions Limited. Redwing Solutions Limited reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Redwing Solutions Limited believes that customer conduct violates applicable law or is harmful to the interests of Redwing Solutions Limited.

 Redwing Solutions Limited presents its website, and does not guarantee that any integrated functions and materials will be without error or interruption, or that related defects will be rectified or that either the site or the server are free of viruses or bugs, neither does it represent or take responsibility for the functionality, accuracy or reliability of the materials herein.

 Furthermore, Redwing Solutions Limited makes no guarantees and disclaims all warranties and representations of any kind, whether express or implied, with respect to the Redwing Solutions Limited website and any information or content contained within this site.


Every effort has gone into providing accurate, relevant and up to date information but unfortunately it is not possible to predict how the information might be used and for what purpose.

Redwing Solutions Limited will not accept liability for loss or damage caused or alleged to be caused by use of The HR Shop documentation or products.

Any situation arising with an employee may give rise to potential liability and/or the requirement to comply with current legislation or follow recognised procedures. Employers are advised to take advice on specific situations that may arise so that any particular circumstances can be taken into consideration.

Unlawful Provision

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity of the remaining terms and conditions.


These Terms and Conditions are subject to English Law & Courts. Redwing Solutions Limited reserves the right to update and amend these terms and conditions from time to time.